Recruitment at First Point Group for Data Analysts – Nokia Nigeria

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.

Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.

We are recruiting to fill the position of:
Job Title: Data Analyst – Nokia Nigeria
Location: Nigeria
Start Date: 1st October, 2017.
Duration: 6 Months Extendable
Role Description
  • Customer Experience business strategy and priority.
  • Usage analysis and correlation to Network issues.
Role Responsibilities
  • Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
  • Interact with the customer or network operations team to acertain the customer and business impact
  • Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
  • Proactively analyze the customer complaint trends (if available) to inform Ops manager
  • Calculate and quantify the business impact for CEM insights and network performance degradation incidents.
  • Monitors and records service usage trends per location, per device type and app type.
  • Maintain a knowledge base of high usage and high value touch points and high impact geographies
Competence and Skill requirements
  • Deep understanding of CEM use cases, data model, traffic flow.
  • Telecom trends,
  • Device analysis, and operator business priorities
Client to Provide:
  • Business expenses outside home based
Consultant to Provide:
  • Accommodation
  • Transport
  • Flight from home country
  • Visa and work permit costs
  • Local tax
  • Travel and medical insurance
  • Food and laundry

How to Apply

Interested and qualified candidates should:
Click here to apply


About Admin is a resource for jobs, recruitments, loans and scholarships for Nigerians and application tips for a variety of opportunities around the is not affiliated with the Nigerian Government or any agency you see on this website. All information post here is for educational purpose only.

No comments

  1. i need the job

Leave a Reply